training customer-service 
Law 360
MARCH 20, 2024
Following the Federal Trade Commission's recent guidance about the use of customer data to train artificial intelligence models, companies should carefully think through their terms of service and privacy policies and be cautious when changing them to permit new uses of previously collected data, says James Gatto at Sheppard Mullin.
Cenza
AUGUST 24, 2023
Managed legal service providers like Cenza can play a significant role in simplifying the implementation process. Managed Legal Service Support: Cenza has industry expertise and can assist in conducting a comprehensive needs assessment, identifying pain points, and aligning your requirements with the CLM solution’s capabilities.
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LawSites
AUGUST 21, 2023
The product comes with pre-built AI models for reviewing contracts, or customers can train their own models and import results from external models to transform contracts into structured data, Relativity said. The product can reduce review time by 40% and enable users to see 50% project cost savings, Relativity said.
Paralegal Bootcamp
OCTOBER 16, 2023
Litigation Paralegal Boot Camp Are you still waiting for on-the-job training that takes you through each phase of a litigation case and shows you what you can do to support your attorneys? I received brief training from lawyers and support staff, who helped me navigate these platforms efficiently and utilize their full potential.
The Process Street
APRIL 19, 2021
As the CEO of Custify , Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. Customer success is vital to a company’s growth because customers are the ones that bring revenue.
JURIST
FEBRUARY 10, 2021
He reached out to Robinhood’s customer service multiple times , only to receive an automated reply. Later that day, Kearns ran in front of an oncoming train. In response to Kearns’ death, Robinhood has added educational materials and a live customer support chat function for users trading options.
The Crime Report
AUGUST 30, 2022
Walmart has filed a motion to dismiss a Federal Trade Commission (FTC) complaint accusing the retailer of permitting con artists and scammers to use its money-transfer services, the Associated Press reports. Walmart had been ordered to return customer funds, and the FTC had asked the court to impose civil penalties on the company.
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