customer-success-stories 
LawSites
MARCH 13, 2024
Among the most enduring yet dramatic success stories in legal tech is that of iManage , the document and email management company. Annual recurring revenue for iManage Cloud grew 36% year over year, and over 60% of the iManage customer base – or some 2,400 customers – now work in iManage Cloud. billion of the $11.1
LawSites
APRIL 3, 2024
With the tagline “Making Knowledge Work,” the document management company iManage is enormously successful within the legal industry, with more than 4,000 customers across six continents, including 80% of the Am Law 100 and more than 40% of Fortune 100 companies.
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The Process Street
DECEMBER 6, 2021
Nearly a century later, their granddaughter – my very closest friend for all of three days – told me the story as we drove through the French countryside between Lille and Arras. We love stories like that – the romance of chance encounters, unintended separations, and reunions that could only be an act of fate.
The Process Street
MARCH 3, 2021
90% of customers feel that the companies they buy from could do better when it comes to how they experience onboarding. Customer success is about helping your customers understand and leverage the value of your product; you’re basically helping them achieve their goals. The customer onboarding process.
LawSites
JANUARY 10, 2024
Customers of Pro Bono Manager — almost all of whom are Am Law 100 law firms — will be eventually migrated to Paladin’s platform. But he believes the partnership will be a success story not only for the two companies, but also for the law firms that are their customers. Other LawSites stories about Paladin.
The Process Street
NOVEMBER 10, 2021
It’s really helped our quality and keeps our customers happy.” – David Schenz, Director. Challenge: Scaling complex IT processes & keeping customers happy. ERP Suites is charged with the very daunting task of designing bespoke IT solutions for each one of its more than 250 customers. That’s pretty cool.”.
The Process Street
JULY 21, 2021
According to Bain & Company , a mere 5% increase in customer retention can equate to a profit boost of 25%. This is because repeat customers will spend more with your brand – 67% more to be exact. Providing a top-notch customer service allows your business to recoup customer acquisition costs and cultivate a loyal following.
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