LawSites

MARCH 9, 2023

Chas is an outspoken advocate of transformation in the legal industry, inspiring increased access to legal services through technology and new business models. I specifically remember Reinvent Law and the impact it had on the profession and my own view of legal services. I cannot wait to see what the next 10 years has in store.

Laws 64

Laws Legal Services Legal Technology Solution Technology 64

The Process Street

JANUARY 14, 2021

Reese is a sales veteran and editor over at JookSMS , a messaging platform for teams and customers. Companies of all sizes in every industry have had to wrap their heads around delivery delays, difficulties in obtaining goods, unexpected transit issues, and staff shortages. This is a guest post by Reese McKnight.

Manufacturing 93

Manufacturing 93

LawSites

APRIL 6, 2023

But soon customers were asking for API access to the data, and UniCourt responded, developing its first-generation set of APIs within a year of its founding. The APIs are designed to provide a plug-and-play architecture that makes it easy for law firms and other customers to handle an array of uses cases. Cofounder and CEO Josh Blandi.

Legal 69

Legal Legal Law Firm Law Firms 69

LawSites

JUNE 8, 2021

There is no denying that some law firms view alternative legal services providers such as Factor as competitors, particularly for corporate legal work. Now, building on these experiences, Factor is launching a productized, tech-enabled Legal Transaction Optimization service specifically for law firms. ” Downstream Impact.

Law Firm 97

Law Firm Law Firms Document Review Laws 97

LawTechnologyToday

APRIL 13, 2021

When law firms switch over to our service from other legal lead providers, we hear about their frustrations with those companies, and the complaints tend to center on lead quality. Email and text shouldn’t be your only option for lead delivery. Live calls forge an instant connection with someone in need of your services.

Legal 97

Legal Legal Law Firm Law Firms 97

The Fashion Law

MAY 13, 2021

” CNBC reports that when Zeekit’s technology launches on Walmart’s website, “Customers will be able to upload photos of themselves or choose from different models that represent their height, shape and skin tone, [and] the technology will show how the clothing would fit and resemble the experience they have at a store.”

Technology 79

Technology Finance Laws 79

Attorney at Work

MAY 17, 2022

billion people worldwide purchased goods or services online in 2019. If businesses aren’t tapping into the online marketplace to reach new customers, they’re losing out on revenue. Flipping through the catalog, filling out a handwritten form, mailing in a check, waiting on a delivery. An estimated 1.92

Lawyer 76

Lawyer Lawyers Law Firm Law Firms 76

The Fashion Law

MAY 10, 2021

Can an entity like Amazon be considered as playing an active role – and be directly liable for trademark infringement – if the product that is being promoted, sold, stocked and shipped by way of its platform and corresponding services is a counterfeit? trillion retail titan.

Court 105

Court Laws Litigation Litigating 105

Attorney at Work

JANUARY 27, 2022

As the founder of Patent Bots – a suite of legal software tools for patent attorneys – I see how my customers build efficiencies into their practices by automating the tedious yet critical patent preparation and prosecution workflows. These are the promised benefits of legal tech. Technology Competence and the Practicing Attorney.

Legal Technology Solution 91

Legal Technology Solution Legal Legal Real Estate 91

The Fashion Law

APRIL 29, 2021

It retrieves its analysis of the speaking style you used when you phoned other companies the software firm services. If you hear “This call is being recorded for training and quality control,” it is not just the customer service representative they are monitoring. The computer has concluded you are “friendly and talkative.”

Technology 70

Technology Government Laws 70

The Process Street

DECEMBER 17, 2021

If you’re looking to collect and analyze customer profile information , customer data platforms and chatbots can do both with ease. The “flying desk” model is also becoming a part of more office spaces. The recent growth of the meal delivery market has been a huge success for restaurants and catering providers.

Technology 111

Technology Real Estate Work From Home Education 111

MyCase

AUGUST 8, 2022

If you’ve ever used tools like Google Workspace, Microsoft 365, or MyCase legal practice management software, you’re familiar with SaaS—software as a service. SaaS is a cloud-based software delivery and licensing model. They may hire these attorneys in-house or retain a law firm that offers SaaS legal services.

Lawyer 52

Lawyer Lawyers Legal Legal 52

MyCase

AUGUST 8, 2022

If you’ve ever used tools like Google Workspace, Microsoft 365, or MyCase legal practice management software, you’re familiar with SaaS—software as a service. SaaS is a cloud-based software delivery and licensing model. They may hire these attorneys in-house or retain a law firm that offers SaaS legal services.

Lawyer 52

Lawyer Lawyers Legal Legal 52

LawSites

MARCH 8, 2023

Since being an early participant in the ReInvent Law program at MSU Law, she has become part of an international network of professionals interested in rethinking the way we deliver legal services, with a mind towards continuous improvement and access to justice.

Laws 54

Laws Legal Technology Solution Technology Legal 54

The Process Street

FEBRUARY 12, 2021

Using these tools will improve customer satisfaction, save you money, strengthen customer retention, and boost project success rate (+ more). A business process is a collection of linked tasks, which find their end goal in the delivery of a given service or product to a client. Strengthen customer retention.

Manufacturing 122

Manufacturing Project Management Government Legal 122

LegalTalkNetwork

FEBRUARY 21, 2020

Hailing from mega law firms like Paul Hastings and Clifford Chance, huge professional service companies like Ernst & Young and PricewaterhouseCoopers, top legal publications like Thomson Reuters and Above The Law, or key vendors that serve the profession like Casetext and Net Documents, the participants were leaders in their respective fields.

Technology 59

Technology Lawyer Lawyers Legal 59

The Process Street

JUNE 30, 2021

This is altering customer expectations and demands, presenting critical challenges for customer success teams globally. To successfully ride this wave of change, Deloitte – and us here at Process Street – believe businesses should rethink how they are measuring value delivered to the customer. The new growth engine.

Technology 110

Technology 110

The Process Street

JULY 26, 2021

According to a 2020 Walker study , 86% of buyers will pay more for a better customer experience. Customer experience is a key brand differentiator, and getting it right can determine the difference between success and failure. That is, you’ll learn how to focus on the customer’s experience when using your product.

Education 126

Education Technology 126

Attorney at Work

JANUARY 7, 2022

For many lawyers, you may already have technology solutions you need within your existing suite of services, or that are relatively easy and low-cost add-ons. Read “Client Portals: A Must-Have Service for Today’s Law Firms” by Jim Calloway). Existing features. If you want a client portal, explore SharePoint.

Technology 111

Technology Legal Technology Solution Lawyer Lawyers 111

The Process Street

MAY 31, 2021

Research shows that a 5% increase in customer retention rates can boost profits by 55%. With this in mind, when it comes to customer success , it’s important you play your cards right to retain your customers. To help you get started, I’ve put together your essential software stack to execute customer success 2.0.

Human Resources 105

Human Resources Litigation Litigating Legal 105

The Process Street

FEBRUARY 11, 2021

One such significant challenge is customer churn. A rapidly shrinking customer base means reduced profits that can have a severe impact on an organization, especially during a crisis. While you cannot prevent all customers from leaving your company, you certainly can take concrete steps to keep customer churn in control.

Contract 105

Contract Real Estate Education Finance 105

Lawfecta

NOVEMBER 8, 2017

Technology has changed how customers find and evaluate businesses, including lawyers and law firms. By going virtual, you enjoy all the benefits of having a legal support staff without the need for additional office space or commitment to paying for more additional services than you need. Can you wait? Improve Online Search Results.

Virtual Assistant 40

Virtual Assistant Legal Legal Virtual Paralegal 40

The Process Street

APRIL 14, 2021

for every dollar invested due to poor strategic goal delivery. Specificities depend on the company’s maturity, the business model, team size, and other situational factors. Gross margin : Net revenue minus the cost of products/services sold, divided by net revenue. And lost momentum in downgrades and lost customers.

Work From Home 111

Work From Home Manufacturing Construction Education 111

MyCase

NOVEMBER 3, 2021

At MyCase, our customers are the heart of what we do. That’s why we take every opportunity to gather real customer insights and learn how MyCase has helped law practices improve their processes and take their firms to the next level. There was absolutely zero change in how we do business and how we deliver our services to our clients.

Case Management 98

Case Management Attorney Human Resources Technology 98

LawSites

JULY 2, 2021

When the opportunity came along to join Litera, she saw it as perfect, because it was the kind of broad, customer-based role she wanted, and one that would accommodate her bi-coastal family life. While some firms have responded to this by cutting fees or coming up with creative pricing models, Asay believes pricing is not the only solution.

Technology 52

Technology Legal Technology Solution Law Firm Law Firms 52

The Process Street

MAY 17, 2021

To excel at customer success you need to understand your customer health score. According to a study by Gartner, 88% of Account Managers (CSMs) think they can grow by delivering a great service, which is reflected in your customer health score measures. Our secret source: 7 indicators for calculating customer success.

Entertainment 85

Entertainment Business Services 85

The Process Street

MARCH 1, 2021

The other day, my household experienced one of the great tragedies of the home delivery era: our grocery delivery was canceled. In the 21st century economy, it’s also an increasingly familiar model as brands continue to expand their offerings to consumers. As a consumer, this model is great. You know what that means.

Manufacturing 111

Manufacturing Project Management 111

The Process Street

APRIL 7, 2021

Juran thought of quality as creating products/services fit for their intended use. It applies to all goods and services, without exception. Identify who the customers are. Determine the needs of the customers’ Act on the difference. Develop product features that respond to customers’ needs.

Technology 80

Technology Document Management Construction Contract 80

The Process Street

MARCH 19, 2021

. “The MVP is the right-sized product for your company and your customer. It flips the traditional model of “bigger = more impact” on its head. Access to financial services is no longer limited to the more affluent members of society. Technically, it is the product with maximum ROI divided by risk. What does this mean?

Healthcare 121

Healthcare Technology Education Real Estate 121

The Process Street

NOVEMBER 4, 2022

Besides the obvious – bringing safe, compliant products to market and keeping them there for your customers to buy – a quality culture can have dramatic transformative effects for your business and your bottom line. Who are your customers, and potential customers? The four corners of a quality culture.

Human Resources 59

Human Resources Document Management Technology Healthcare 59

LawSites

DECEMBER 29, 2021

Lots of investment money flowed into companies, with the promise of fueling even better products and services. The end game is to better serve our clients and those who need our help and services. Overall, the legal tech industry saw unprecedented growth. This is not to say that 2021 was without innovation.

Legal 144

Legal Legal Legal Services Technology 144

The Process Street

JANUARY 15, 2021

Innovations: By utilizing newer technologies, startups are able to speed up production and reach customers faster, which allows the startups to grow and ultimately reach unicorn status. According to O’Reilly, it was product and business-model innovation, execution, and strategic focus that played the important role in these cases.

Project Management 110

Project Management Small Business Technology Calendaring 110

The Process Street

OCTOBER 4, 2021

For the most part, we accept this as the price we pay for targeted special offers, personalized recommendations, optimizing the self-service purchase process. The financial institution wanted to create a department to protect the bank from economic crimes called Know Your Customer (KYC). You can’t run a department without any people.

Human Resources 114

Human Resources Government Data Management Project Management 114

The Process Street

APRIL 21, 2021

Changes of particular importance when thinking about procurement management include: Digital transformation : With 85% of organizations believing that this digital transformation will change the way they deliver services over the next 3-5 years. We’re talking about making physical transactions to purchase deals of goods and services.

Contract 94

Contract Project Management Human Resources Small Business 94

LawSites

DECEMBER 29, 2021

Lots of investment money flowed into companies, with the promise of fueling even better products and services. The end game is to better serve our clients and those who need our help and services. Overall, the legal tech industry saw unprecedented growth. This is not to say that 2021 was without innovation.

Legal 52

Legal Legal Legal Services Technology 52

The Fashion Law

NOVEMBER 1, 2021

According to the Fashion Taskforce, the Digital ID system is “a transformational technology that uses data to inform customers of the sustainability credentials of their purchases and facilitate the delivery of circularity at scale.” Across-Industry Efforts.

Manufacturing 114

Manufacturing Technology Legal Legal 114

Broadcast Law Blog

APRIL 18, 2013

We’ve written extensively about copyright issues for audio services, but the big copyright decision that recently made headlines is a TV issue, though one that could have an impact on audio as well. From a cursory look, it would appear that Aereo is retransmitting the signal of the TV station to all of its customers.

Court Decisions 40

Court Decisions Court Government Court Rules 40