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What Does a Customer Success Manager Do? 8 Essential CSM Responsibilities

The Process Street

As the CEO of Custify , Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. Customer success is vital to a company’s growth because customers are the ones that bring revenue.

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Employee Spotlight: Gustavo Amaral, Customer Success Manager

The Process Street

When it comes to exemplifying our core value of continuous improvement, our Customer Success Manager Gustavo Amaral is at the forefront. Being highly skilled both in workflow creation and customer service makes Gustavo the perfect asset to our company. Q: What do you do in your spare time?

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Employee Spotlight: Brenda Chan (Customer Support Level 2)

The Process Street

In this Spotlight Series blog, we learn all about Brenda Chan, currently working at Customer Support Level 2 as part of the Customer Success team. Her love for processes is evident in everything she does, and she enjoys testing and improving processes daily. What do you do in your spare time?

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Being an Innovative Lawyer 

The Estrin Report

Lawyers have harnessed technology to do tasks faster than they manually did before and to use modern platforms to market themselves. Every other business bombards its customers with client satisfaction surveys, but, in my experience, few lawyers ever bother at any stage to ask their clients for feedback on the service they received.

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What It Looks Like to be a Proactive Paralegal

Paralegal Bootcamp

But what does that actually look like? I will show you what it means to be a proactive paralegal and how to stand out to your attorney by making them think you’re a mind-reader. What Does It Mean To Be a Proactive Paralegal? We hear this all the time: you should be a proactive paralegal! Get out of my face.”

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7 Questions to Ask When Auditing Your Customer Success Processes

The Process Street

Bora Lee is the Manager of Customer Enablement at ChurnZero. She is passionate about helping customer success teams succeed by crafting big-picture strategies executed through automated, streamlined processes that put the right data in front of the right customer at exactly the right time.

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Reach the Right People & Get the Right Result With a Customer Profile

The Process Street

Whether I’m right or wrong (and before this gets any creepier), I know all this because I’ve created your customer profile, or buyer persona if you prefer. Organizations that use customer profiles to create and deliver content enjoy 73% higher conversions than those that don’t. Can a customer profile really leverage growth?