The Process Street

JUNE 14, 2021

79% of marketers state customer experience strategies need to focus on customer retention. Yet, according to McKinsey and Company , there’s too much focus on churn reduction with a lack of consideration on what the customer wants. To do this, you need customer success vectors. Let’s jump to it!

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Technology Construction 95

LawSites

APRIL 2, 2024

But now, the company has introduced custom dashboards, enabling firms to create their own unique dashboards showing the precise data they wish to track. For example, Lawmatics provides standard metrics for items such as new leads, conversion rates, and cost per lead, any of which can be included in a custom dashboard.

Law Firm 46

Law Firm Law Firms Laws Legal 46

The Process Street

SEPTEMBER 6, 2021

Bora Lee is the Manager of Customer Enablement at ChurnZero. She is passionate about helping customer success teams succeed by crafting big-picture strategies executed through automated, streamlined processes that put the right data in front of the right customer at exactly the right time.

Calendaring 116

Calendaring Education 116

The Crime Report

NOVEMBER 4, 2021

In 2021, at least 11 states have enacted laws addressing catalytic converter thefts or sales as the number of thefts have skyrocketed during the pandemic, driven by high unemployment, more cars sitting in driveways and a spike in the value of the metals used to make the devices, platinum, palladium and rhodium, reports Pew Stateline.

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Laws 105

The Process Street

MAY 31, 2021

Research shows that a 5% increase in customer retention rates can boost profits by 55%. With this in mind, when it comes to customer success , it’s important you play your cards right to retain your customers. To help you get started, I’ve put together your essential software stack to execute customer success 2.0.

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Human Resources Litigation Litigating Legal 105

The Process Street

DECEMBER 7, 2020

With this small but effective tip, I’ve not only taught you how to get more value out of your phone, but I’ve also given you an example of how customer success works. Now, if I was an organization, I’d want to provide this type of value to my customers on a far larger scale – all of the time.

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Contract Education 132

The Process Street

MARCH 3, 2021

90% of customers feel that the companies they buy from could do better when it comes to how they experience onboarding. Customer success is about helping your customers understand and leverage the value of your product; you’re basically helping them achieve their goals. The customer onboarding process.

Virtual Assistant 103

Virtual Assistant Project Management Finance Technology 103

LawSites

DECEMBER 4, 2023

Demo video: [link] Founded: 5/1/2023, Columbus, Ohio Target customer: Solo, small firm, and legal Aid organizations that are engaged in litigation. This system empowers firms to precisely assess and assign value to projects, vital in a landscape where AI/efficiency gains drastically shorten task timelines. Who are your competitors?

Document Review 130

Document Review Court Reporting Metadata Court Reporter 130

LawSites

JUNE 28, 2021

Alma Asay , the former litigator who founded the litigation management platform Allegory Law, has joined the law firm Crowell & Moring as senior director of practice innovation and client value.

Legal Technology Solution 107

Legal Technology Solution Project Management Litigation Litigating 107

The Process Street

MAY 5, 2021

I do not doubt that an exceptional customer experience plays its part. According to Bain & Company , businesses that invest time and effort to optimize their customer experience (CX) flows, experience above-market revenue growth between 4-8%. How to optimize your customer experience flows. What is CX? What is CX?

Consumer Affairs 128

Consumer Affairs Entertainment Small Business Finance 128

Customs & International Trade Law

AUGUST 19, 2022

Here is a recap of the latest customs and international trade law news: U.S. Customs and Border Protection . Customs and Border Protection (CBP) released their July 2022 monthly operational update. million entry summaries valued at more than $280 billion , identifying estimated duties of nearly $8.9 government.

Laws 98

Laws Technology Manufacturing Government 98

Customs & International Trade Law

APRIL 21, 2023

Here is a recap of the latest customs and international trade law news: U.S. government CBP issued cyber incident guidance for customs brokers which provides best practices to enhance preparedness for a cyber incident on a licensed customs broker data system. In March 2023, CBP: Processed more than 2.7

Data Management 52

Data Management Education Laws Attorney 52

The Process Street

FEBRUARY 11, 2021

One such significant challenge is customer churn. A rapidly shrinking customer base means reduced profits that can have a severe impact on an organization, especially during a crisis. While you cannot prevent all customers from leaving your company, you certainly can take concrete steps to keep customer churn in control.

Contract 105

Contract Real Estate Education Finance 105

The Process Street

SEPTEMBER 14, 2022

I, the customer, wasn’t properly onboarded. You don’t want your customers to feel the same. Understanding customer onboarding will help you help your customers get the most out of your product or service. What is customer onboarding? What is customer onboarding? Why is customer onboarding important?

Construction 59

Construction Education 59

LawTechnologyToday

NOVEMBER 11, 2022

Law firm KPIs should be measurable, specific, and targeted to the particular goals of your business to give you relevant data and information. How to choose which KPIs to measure and how to implement them in your firm. Specific, Measurable, Achievable, Relevant, and Time-Bound). Cost per customer acquisition.

Law Firm 102

Law Firm Law Firms Laws Lawyer 102

The Process Street

FEBRUARY 5, 2021

Key metrics for measuring product-led growth. Product led growth (PLG) is an end user-focused growth model that relies on the product itself as the primary driver of customer acquisition, conversion and expansion.” – Openview Partners, What is Product-Led Growth? Then, you need to make sure you deliver on that value.

Education 105

Education Contract 105

Customs & International Trade Law

SEPTEMBER 30, 2023

Here is a recap of the latest customs and international trade news: Customs and Border Protection (CBP) CBP releases August 2023 monthly update. CBP stopped 320 shipments valued at more than $68 million for further examination based on the suspected use of forced labor. Want more customs and international trade news?

Government 104

Government Small Business Diligence Technology 104

The Process Street

SEPTEMBER 13, 2021

Should you try to generate more revenue from existing customers? Should you spend more effort to develop new customers? Based on statistics alone, your existing customers are your best bet for new revenue. Why do businesses spend so much on new customer acquisition? Putting it all together with process. Let’s get rolling!

Education 98

Education 98

LawTechnologyToday

FEBRUARY 7, 2022

As CTO of Assembly Legal, I have seen great strides from customers leveraging intelligence automation to ensure their staff have more time to engage in relationship building, customer contact, and other instructional activities. This is a common misconception about cloud technology in general, and in our industry specifically.

Legal 118

Legal Legal Legal Technology Solution Technology 118

The Process Street

JULY 21, 2021

According to Bain & Company , a mere 5% increase in customer retention can equate to a profit boost of 25%. This is because repeat customers will spend more with your brand – 67% more to be exact. Providing a top-notch customer service allows your business to recoup customer acquisition costs and cultivate a loyal following.

Technology 105

Technology 105

The Process Street

JANUARY 29, 2021

It was our job to deal with customer queries and complaints, to answer questions, and to make sure the service we provided met the customer’s needs. The email incident : My colleague forwarded a customer complaint email to our manager, adding an inappropriate comment to display his frustrations with that said customer.

Contract 122

Contract 122

Cenza

SEPTEMBER 15, 2021

Decision-makers defer adopting a Contract Management System (CMS) due to a lack of clarity on how to measure its ROI (Return on Investment). In a bid to aid organizations in quantifying the value of automating their contract management, several CLM software providers have built their ROI calculator.

Contract 75

Contract Legal Services Legal Legal 75

The Process Street

FEBRUARY 3, 2021

Whether I’m right or wrong (and before this gets any creepier), I know all this because I’ve created your customer profile, or buyer persona if you prefer. Organizations that use customer profiles to create and deliver content enjoy 73% higher conversions than those that don’t. Can a customer profile really leverage growth?

Project Management 111

Project Management Document Management Education 111

LawTechnologyToday

APRIL 20, 2021

Firms that are able to embrace the power of business intelligence are gaining an upper hand and able to accurately measure their efficiencies, profit margins, and value provided to the client. Showcase measurable, evidence-based advantages over the competition. Is there data to measure your firm’s performance, or lack thereof?

Data Management 111

Data Management Divorce Legal Services Attorney 111

The Fashion Law

MARCH 2, 2022

OpenSea has been named in another negligence lawsuit , with a non-fungible token (“NFT”)-owning plaintiff claiming that the marketplace and fellow NFT platform LooksRare have both failed to implement “common sense and reasonable security measures” to protect users from fraud and from the sale of stolen NFTs.

Compensatory Damages 116

Compensatory Damages Punitive Damages Laws Technology 116

Cenza

DECEMBER 1, 2021

But productivity is not the only merit legal AI offers; hence, it cannot be the only factor to measure the ROI of embracing this technology. However, corporate legal houses are yet to build a strong case for the adoption, primarily due to the inability to demonstrate the real value of embracing technology.

Legal 95

Legal Legal Legal Technology Solution Contract 95

Intelligize Blog

JANUARY 30, 2024

Follow This and Arjuna Capital’s proposal requested that Exxon accelerate its plans to reduce carbon emissions and expand the scope of emissions it measures to include its suppliers and customers. Exxon argued that the proposal does not seek to improve the company’s economic performance or create shareholder value.

Court 62

Court Manufacturing Government Laws 62

The Estrin Report

JANUARY 30, 2023

Every other business bombards its customers with client satisfaction surveys, but, in my experience, few lawyers ever bother at any stage to ask their clients for feedback on the service they received. In the 1960’s, banks finally went from closing at 3:00 pm to being open later every day, nightly, and on weekends.

Lawyer 245

Lawyer Lawyers Legal Services Law Firm 245

Customs & International Trade Law

NOVEMBER 17, 2023

Here is a recap of the latest customs and international trade news: Customs and Border Protection (CBP) CBP releases October 2023 monthly update. Reimbursable services under Section 481 include customs, immigration, and agricultural processing. Read the report here. Want more customs and international trade news?

Government 52

Government Immigration Construction Technology 52

The Crime Report

MARCH 14, 2023

million customer accounts, Gerard Cockburn reports f or The Western Australia. million to AU$50 million, 30% of an entity’s adjusted turnover in the period when the contravention occurred, or three times the value of any benefit obtained through misuse of information,-whichever is greater.

Government 97

Government Technology Laws Attorney 97

Customs & International Trade Law

OCTOBER 27, 2023

Here is a recap of the latest customs and international trade law news: Customs and Border Protection (CBP) CBP releases September 2023 monthly update. million entry summaries valued at more than $271 billion. Identified nearly $6.6 Want more customs and international trade news? government.

Technology 52

Technology Immigration Manufacturing Laws 52

FDA Law Blog

MARCH 31, 2022

Kirschenbaum — In January 2021, we reported on a CMS rule that, among other things, revised the Medicaid rebate best price regulation to remove impediments to value-based purchasing (VBP) arrangements in Medicaid. However, Medicare Part B average sales price (ASP) will include VBP discounts paid to ASP-eligible customers. See 42 C.F.R.

Manufacturing 40

Manufacturing 40

The Process Street

MARCH 26, 2021

Waste is any human activity which absorbs resources but creates no value. ” – James Womack , Leanstack , Bootstrapping + Lean Startup = Low-burn Startup. As you can see, the Lean Canvas is a set of nine blocks: Customers. Value proposition. The next step you need to take should be in the shoes of your customer.

Finance 85

Finance Technology 85

The Process Street

APRIL 19, 2021

As the CEO of Custify , Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. Customer success is vital to a company’s growth because customers are the ones that bring revenue.

Education 111

Education 111

Customs & International Trade Law

JUNE 2, 2023

Here is a recap of the latest customs and international trade law news: Customs and Border Protection (CBP) EAPA Action: CBP issued the notice of initiation of investigation and implemented interim Measures for EAPA case 7794 filed by CP Kelco U.S., Measures include lower de minimis level and third-party sanctions.

Technology 52

Technology Laws 52

LawTechnologyToday

APRIL 7, 2021

In October 2013, Adobe first reported that hackers had stolen nearly 3 million customer credit card records and login data for a yet unknown number of accounts. The hack was found to have exposed customer names, IDs, passwords, and card information. The breaches knocked an estimated $350 million off the value of the company.

Legal 89

Legal Legal Litigation Litigating 89

The Process Street

MARCH 15, 2022

Over time, we’ve also realized our unique ability to help customers attack and overcome these challenges. With so many people and systems involved, your process documents can quickly lose value as conditions change, and people come and go. You might even encounter all of that within your own department!

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