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7 Questions to Ask When Auditing Your Customer Success Processes

The Process Street

Bora Lee is the Manager of Customer Enablement at ChurnZero. She is passionate about helping customer success teams succeed by crafting big-picture strategies executed through automated, streamlined processes that put the right data in front of the right customer at exactly the right time.

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Best QMS Software for Quality Management Systems: Which is Right for You?

The Process Street

Adopting a QMS software can also boost efficiency and consistency of work, increase customer satisfaction, raise product value, and reduce unnecessary costs and overall risks. In this Process Street article, we’ll be going over the foundation of everything you need to know before choosing your quality management system software.

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Employee Spotlight: Brenda Chan (Customer Support Level 2)

The Process Street

In this Spotlight Series blog, we learn all about Brenda Chan, currently working at Customer Support Level 2 as part of the Customer Success team. Brenda has been at Process Street for over two years and is the epitome of a process pro! This is where my process-life kind of started. Problem-solver.

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From Chaos to Compliance: A Guide for Importers

Customs & International Trade Law

December 8th, 1993, the Dow Jones reached a record high of 3734.53, Janet Jackson’s “Again” remained number one on the charts, and President Bill Clinton signed the Customs Modernization Act (Mod Act). The law also imposed a legal obligation to use “ reasonable care ” in doing so, or else Customs could (and would) impose penalties.

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SOC 2 Compliance Made Easy (with Process Street & Drata)?

The Process Street

In this post I’ll introduce you to Drata and Process Street , two essential tools that, when used together, provide a complete solution to help you speed up and simplify your yearly SOC 2 compliance. Solution: Capture expertise in process management templates. Solution: Maintain consistent process & policy documentation.

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Unleash the Power of Automations: Killer Webhooks Examples

The Process Street

About 66% of businesses have automated at least one business process, and it is expected that about 69% of all managerial work will be completely automated by 2024. They can help you save time by eliminating a lot of the repetitive manual tasks that are part of your core workflows and business processes.

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8 Free Templates to Improve Diversity in the Workplace

The Process Street

At Process Street , we recognize the importance of diversity, but we also understand that improving diversity in the workplace isn’t an easy task for HR teams. Processes for improving diversity in the workplace Expand your diversity initiatives with Pages & Automations More useful HR resources.