The Process Street

MARCH 3, 2021

90% of customers feel that the companies they buy from could do better when it comes to how they experience onboarding. Customer success is about helping your customers understand and leverage the value of your product; you’re basically helping them achieve their goals. The customer onboarding process.

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LawSites

MAY 1, 2023

Crowell said that, during Asay’s tenure to date at the firm, she has successfully engaged client procurement and legal operations teams and expanded the firm’s client service offerings, including launching a service for interactive maps that track regulatory developments across the country for clients.

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The Process Street

NOVEMBER 28, 2023

While incumbents like IBM and Microsoft are developing AI for the enterprise sector, there are also thousands of startups developing everything from customer support bots to APIs capable of generating hashtags for social media. Source ) A decade ago, the technology was hardly mature enough to be of any practical use.

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The Process Street

SEPTEMBER 6, 2021

Bora Lee is the Manager of Customer Enablement at ChurnZero. She is passionate about helping customer success teams succeed by crafting big-picture strategies executed through automated, streamlined processes that put the right data in front of the right customer at exactly the right time.

Calendaring 116

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LegalReader

JANUARY 20, 2022

Brightflag, the AI-powered legal operations platform, announced its acquisition of Joinder, the system of record that legal professionals at more than 1,000 organizations use to securely track activities, collaborate with colleagues, and store work assets.

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The Process Street

OCTOBER 1, 2021

Supercharging Operational Efficiency with Leverage CEO, Nick Sonnenberg. Talking Customer Success Strategies and Tips for Remote Teams with Jay Nathan. Setting up a No-Code Operational Culture with On Deck (Masters of Process Podcast Preview). Supercharging Operational Efficiency with Leverage CEO, Nick Sonnenberg.

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Technology 111

LawSites

JANUARY 19, 2024

The law practice management company LEAP Legal Software has hired Misti Holmes , a 20-year veteran of the legal technology, as its new chief operating officer in the United States. LEAP says that experience will help her ensure that new LEAP customers are getting the most out of LEAP and its cloud-based software.

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LawSites

JANUARY 11, 2022

Onit says the acquisition strengthens its position as a leading, modern contract lifecycle management (CLM) provider, expanding its product portfolio from enterprise-level CLM to include a quickly deployable contract management solution for new and growing legal operations teams. Targeting Corporate Customers.

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The Process Street

DECEMBER 22, 2021

Connecting Process Street workflows with this activity and syncing data across all these other apps has always been a big use case for our customers. Same with many of our customers. Tons of customers, friends, and fans joined us for our first-ever virtual event, Highway , in September. Bringing aboard new customers.

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LawSites

JUNE 14, 2021

Just a year after its founding the legal tech startup Anü has shut down, having struggled to find customers and develop the right business model. Maxwell Wulff earned a master’s degree in engineering with a focus on operations research and information engineering. in law, technology and entrepreneurship.

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The Process Street

DECEMBER 6, 2021

Customer whose payment didn’t go through and involuntarily canceled their subscription to your service because they didn’t realize it. But there is no missed connections column for lost customers. The journey to passive customer churn. 5 tips to bring customers back from the dead. Ghost customer resurrection a plan.

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The Process Street

OCTOBER 12, 2023

In this Spotlight Series blog, we learn all about Brenda Chan, currently working at Customer Support Level 2 as part of the Customer Success team. We’re fortunate to have her as part of our team, where her expertise and enthusiasm continue to shine, making our customer support experience top-notch. Problem-solver.

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The Process Street

OCTOBER 13, 2021

The customer lifecycle begins with awareness and matures to advocacy, from the first interaction with your brand , to an evangelized super-user who raves about and recommends your product to friends, family and associates. Getting customer lifecycle management right can be tough. Understanding the customer lifecycle in detail.

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The Process Street

SEPTEMBER 8, 2021

While thousands of restaurants are using BentoBox to power their digital experience for customers, including websites, online ordering, gift cards and more, BentoBox uses Process Street for key processes like customer onboarding and employee onboarding to smoothly scale their operations. Why Process Street?

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LawSites

JUNE 5, 2023

“I’m thrilled to join the company and continue to drive that mission forward with the products we offer and markets we operate in.” “Hemant’s passion for customer success aligns perfectly with our company’s core values, and I am truly excited about the incredible impact we will have with his leadership.”

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The Fashion Law

JANUARY 27, 2022

Operating margins were up for 2021, as well, totaling 41.6 Speaking of local customers, LVMH management stated during a post-release call with analysts that local customers “are getting more selective in terms of brand choice,” with the group attracting new local customers in Europe to compensate for the lack of Asian tourists.

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LawTechnologyToday

NOVEMBER 11, 2022

Your efforts as a lawyer should reflect in your firm’s performance, and becoming a data-driven lawyer can make a big difference in how efficiently you achieve success. Knowing where you hope to end up provides valuable insight into your business and what data is needed to properly strategize towards success. Financial KPIs.

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LawSites

SEPTEMBER 16, 2021

Aderant , a global provider of business management software for law firms, has named Raphael (Rafi) Shure to the position of executive vice president and chief operating officer. Rouse joined Aderant in 2019 through its acquisition of Bellefield Systems, where she was vice president of operations. ” Matt Graywood.

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The Process Street

MARCH 8, 2021

. “Organizations with a strong onboarding process improve new hire retention by 82% and productivity by over 70%” Now consider the cost of hiring a new employee is between ~ 6-9 months salary (the average salary for a customer success manager in the U.S. is ~$85,000 annually). Why onboarding is important for retention.

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LawSites

JANUARY 17, 2022

. “We were fortunate enough to have options on who to work with for this raise, and we were particularly drawn to BuildGroup because they aren’t just investors but also former company operators who know firsthand how to build and grow great businesses, and they invest over the long term to help make businesses successful.”

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The Process Street

FEBRUARY 3, 2021

Whether I’m right or wrong (and before this gets any creepier), I know all this because I’ve created your customer profile, or buyer persona if you prefer. Organizations that use customer profiles to create and deliver content enjoy 73% higher conversions than those that don’t. Can a customer profile really leverage growth?

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The Process Street

JUNE 9, 2023

It can find more customers in less time, allowing humans more opportunities to build connections with customers. Personalization AI has the ability to create profiles of the potential customers it finds for you, giving you the ability to launch more targeted marketing campaigns. They use Levity.ai to help them accomplish this.

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LawSites

OCTOBER 18, 2022

Two of the leading global providers of document management systems for the legal industry are coming together, as the cloud-based DMS company NetDocuments has acquired Worldox , one of the oldest DMS systems still operating, in business since 1988, and one that primarily serves small- to medium-sized law firms.

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Cenza

DECEMBER 1, 2021

This is clear evidence of how AI application in legal operations can benefit a legal team and the organization. The increase in speed, or rather reduction in the time spent in the overall process, helps in improving customer experience and business relationships. But the success lies in the choice of the tool itself.

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The Process Street

MARCH 24, 2021

These frustrating ( read: unethical) tactics to stop customers from unsubscribing have been deployed by all manner of companies — from those in the food and drinks industry, all the way to those in the tech world. 5 reasons why customers unsubscribe from SaaS products. Providing you have one!). ’ The SaaS renewal rate.

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LawTechnologyToday

AUGUST 26, 2022

Our success has helped us shape the investment and acquisition space for legaltech by investing heavily in our partners and acquiring three companies to expand Clio’s capabilities. Ultimately, building these capabilities in-house made the most sense—we determined this would yield the best quality and most seamless solution for our customers.

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The Process Street

DECEMBER 17, 2021

And not just to prevent cyber security threats, viruses, and data leaks, but to also create business operations that remain seamless no matter where the employee is working from. If you’re looking to collect and analyze customer profile information , customer data platforms and chatbots can do both with ease.

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LawSites

JANUARY 11, 2022

Onit says the acquisition strengthens its position as a leading, modern contract lifecycle management (CLM) provider, expanding its product portfolio from enterprise-level CLM to include a quickly deployable contract management solution for new and growing legal operations teams. Targeting Corporate Customers.

Contract 52

Contract Legal Legal Technology 52

The Estrin Report

OCTOBER 15, 2021

You are a successful attorney. Which three character traits do you think were most instrumental to your success? I believe organizations that embrace ethics have stronger finances and cultures — and will end up being successful. Do you think you have had luck in your success? Can you explain what you mean?

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Cenza

SEPTEMBER 21, 2023

Cenza is an established global ALSP serving clients in the US and UK from India with scalable, cost‐effective, and reliable managed legal services built on best‐in‐class technology, deep operational expertise, rigorous quality control, and robust client service.

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The Estrin Report

JANUARY 30, 2023

They have not, as a whole, even increased their hours of operation to the public, as has the conservative banking industry. Every other business bombards its customers with client satisfaction surveys, but, in my experience, few lawyers ever bother at any stage to ask their clients for feedback on the service they received.

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LawSites

JANUARY 10, 2024

Customers of Pro Bono Manager — almost all of whom are Am Law 100 law firms — will be eventually migrated to Paladin’s platform. When O’Brien refers to Pro Bono Net’s other strategies and platforms, he is talking about the variety of other digital tools it operates to help provide access to justice.

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The Process Street

AUGUST 17, 2022

From customer-facing storefronts to buzzing offices to call centers, most operated with standard 9-5 business hours. Businesses have to analyze their standard operating procedures , long-term vision, client needs, chain of command, and more before making a decision. What do my customers need? Some of them still do.

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Cenza

NOVEMBER 23, 2022

Contract Lifecycle Management (CLM) is evolved as a strategic aspect of legal operations today. Customization at its best. Adoption by end-users defines CLM success. This translates that customer trust will ascend as a key element of CLM, guaranteeing uncompromised data security and protection from potential threats.

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Patently O

JANUARY 31, 2024

SmartSky argued it had shown a likelihood of success on the merits and that it would suffer irreparable harm without an injunction, but the D.Del. ” Although customers are not yet actively using the service, the network itself is actually complete and the final step is including the chipsets within the planes. Patent Nos.

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LawTechnologyToday

JULY 26, 2021

A 2017 Gartner survey reported “a low percentage of respondents perceiving value created by their contract management systems,” and two years later the 12th Annual Law Department Operations Survey shared that “survey respondents rated their contract managements systems just 6.6 help desk support).

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The Process Street

JANUARY 12, 2022

If the pandemic has shown the world anything, it’s that business professionals and, specifically, marketers can still meaningfully engage customers in an increasingly digital world. Tailored strategies enhance customer experiences. Automation increases time for customer interaction. Let’s jump in!

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