Customs & International Trade Law

JUNE 24, 2022

A previous article written by Jen and Sharath focuses on how to successfully submit a prior disclosure (PD) to Customs and Border Protection, along with details known of CBP’s new timing requirements, which had not been circulated publicly (prior to our FOIA request). Please note you cannot click on the hyperlink below.

Lawyer 97

Lawyer Lawyers Laws 97

The Process Street

APRIL 19, 2021

As the CEO of Custify , Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. Customer success is vital to a company’s growth because customers are the ones that bring revenue.

Education 111

Education 111

The Process Street

DECEMBER 6, 2021

Customer whose payment didn’t go through and involuntarily canceled their subscription to your service because they didn’t realize it. But there is no missed connections column for lost customers. The journey to passive customer churn. 5 tips to bring customers back from the dead. Ghost customer resurrection a plan.

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The Process Street

JULY 21, 2021

According to Bain & Company , a mere 5% increase in customer retention can equate to a profit boost of 25%. This is because repeat customers will spend more with your brand – 67% more to be exact. Providing a top-notch customer service allows your business to recoup customer acquisition costs and cultivate a loyal following.

Technology 105

Technology 105

Patently O

MAY 6, 2024

by Dennis Crouch This may be a useful case for patent prosecutors to cite to the USPTO because it creates a strong dividing line for the printed matter doctrine — applying the doctrine only to cases where the claims recite the communicative content of information. IOEngine, LLC v. Ingenico Inc. 2021-1227 (Fed. See, In re Russell , 48 F.2d

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Court Manufacturing Laws 63

MyCase

APRIL 13, 2021

Improved Communications: Internal and External. An effective communications process should be at the core of a law firm’s customer service approach; however, even the best client connection procedures will fail if a firm’s internal people, processes, and technology aren’t structured well and/or run correctly.

Law Firm 140

Law Firm Law Firms Laws Lawyer 140

The Process Street

OCTOBER 12, 2023

In this Spotlight Series blog, we learn all about Brenda Chan, currently working at Customer Support Level 2 as part of the Customer Success team. We’re fortunate to have her as part of our team, where her expertise and enthusiasm continue to shine, making our customer support experience top-notch. Problem-solver.

Human Resources 52

Human Resources Manufacturing Technology 52

The Process Street

SEPTEMBER 14, 2022

I, the customer, wasn’t properly onboarded. You don’t want your customers to feel the same. Understanding customer onboarding will help you help your customers get the most out of your product or service. What is customer onboarding? What is customer onboarding? Why is customer onboarding important?

Construction 59

Construction Education 59

CARET Legal

FEBRUARY 28, 2024

You still need a clear, concise, and user-friendly website to establish a direct line of communication with potential clients. A nurture sequence is a series of intentional emails sent over time, designed to guide a potential client through their customer journey. Efficient communication can help turn leads into clients.

Law Firm 60

Law Firm Law Firms Laws Legal 60

Attorney at Work

NOVEMBER 23, 2021

The convenience factor and desire to modernize my customer service won out, or at least that’s what I told myself. Now that I’ve opened the door to another channel of communication, what ethics pitfalls might come from texting clients? Communication. Customer Service. Let’s dig in! Confidentiality. Documentation.

Lawyer 125

Lawyer Lawyers Legal Legal 125

MyCase

DECEMBER 11, 2023

This “North Star” prompted us to expand MyCase functionality, deliver exceptional customer service, and find new ways to be a valuable partner for you. You Made the Most of Every Day Our customers created an average of 15,507 new cases every business day. Cheers to another successful year of partnership! Let’s run the numbers.

Document Management 59

Document Management Law Firm Law Firms Technology 59

SimplyLawJobs

MAY 28, 2021

If you are wondering how you can be a successful lawyer in the age of the pandemic, you can read further. Persuasive remote communication. Communication skills have always been a significant part of success. Because of this change, you must use new communication methods. Outstanding customer service.

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Lawyer Lawyers Work From Home Paralegal 62

The Process Street

MARCH 8, 2021

. “Organizations with a strong onboarding process improve new hire retention by 82% and productivity by over 70%” Now consider the cost of hiring a new employee is between ~ 6-9 months salary (the average salary for a customer success manager in the U.S. is ~$85,000 annually). Why onboarding is important for retention.

Human Resources 88

Human Resources Calendaring Technology 88

The Crime Report

JANUARY 21, 2022

Wire transfer fraud involves any plan to defraud someone through electronic communications for financial gain. Considered a federal crime, it may include multiple airwave or cable communication, utilizing phone lines, text messaging, email, and even social media platforms. According to the U.S.

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Statute Government Law Firm Law Firms 116

The Process Street

JULY 22, 2022

86% of companies believe a multigenerational workforce is the key to success. This success is due to a diverse workforce giving organizations more problem solving, varied perspectives, and diverse skills. However, understanding each generation is essential to ensure communication and collaboration.

Human Resources 98

Human Resources Small Business Technology 98

The Process Street

MARCH 31, 2023

Process Street’s powerful custom branding feature, you’ll be able to create amazing workflows that conform to your brand image. What is custom branding? Custom branding refers to creating a unique brand identity that defines a business, organization, or individual. What are the benefits of custom branding? I’ll tell you.

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The Process Street

MARCH 31, 2023

Process Street’s powerful custom branding feature, you’ll be able to create amazing workflows that conform to your brand image. What is custom branding? Custom branding refers to creating a unique brand identity that defines a business, organization, or individual. What are the benefits of custom branding? I’ll tell you.

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The Crime Report

APRIL 13, 2022

The Federal Communications Commission (FCC) has tried multiple ways over the decades to crack down on their number-one consumer complaint – illegal and spoofed robocalls. An identity solution enables customers to be confident that the communications between them and the brands they choose is consensual and can be trusted.

Technology 122

Technology Government Laws 122

LegalTalkNetwork

JUNE 28, 2022

Customer Decision Making and the Importance of Price. But beyond that, it presents the most compelling reasons why a prospective customer should become a paying client, and highlights the features that set your firm and law practice apart from others in the industry. So how much should lawyers charge? Conclusion.

Law Firm 104

Law Firm Law Firms Laws Legal Services 104

MyCase

APRIL 1, 2024

Additionally, the best technology partners offer PCI compliance programs for their customers. The details of those reviews can provide solid evidence that a partner is actively contributing to the success of its law firm customers. If they don’t, the experience could reflect badly on your firm.

Legal Technology Solution 52

Legal Technology Solution Technology Legal Legal 52

The Process Street

NOVEMBER 28, 2023

While incumbents like IBM and Microsoft are developing AI for the enterprise sector, there are also thousands of startups developing everything from customer support bots to APIs capable of generating hashtags for social media. This not only improves customer satisfaction but also increases the likelihood of sales.

Virtual Assistant 105

Virtual Assistant Healthcare Entertainment Education 105

The Process Street

DECEMBER 22, 2021

Connecting Process Street workflows with this activity and syncing data across all these other apps has always been a big use case for our customers. It’s where nearly all our team communication happens. Same with many of our customers. The engagement and connection with customers was outstanding. With the 3.0

Small Business 141

Small Business Law Office Laws 141

The Process Street

FEBRUARY 25, 2021

The Sales, Marketing, and Support teams form the three significant points of a business’ interactions with customers. Because of this, they must work together to create a seamless transition for the customers that are moving from one stage of the buying process to another. Sales teams face potential customers directly.

Project Management 76

Project Management 76

MyCase

AUGUST 18, 2023

In the ever-evolving landscape of law, organization and efficiency remain pillars for success. Without a robust system in place to keep track of it all, the sheer volume of cases, documents, deadlines, and communications can quickly become overwhelming. What Is Legal Matter Management?

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Legal Legal Law Firm Law Firms 52

LawTechnologyToday

MARCH 29, 2021

Lastly, Team gives you an integrated internal communication, video conferencing, and file sharing application that keeps your team connected and on-track (without clogging your inbox). Speakers: Rohit Parekh, Vice President of Customer Success at Matter365. Teams – chats, meetings, Teams sites, video meetings.

Calendaring 72

Calendaring Law Firm Law Firms Technology 72

Rocket Matter

JANUARY 23, 2024

Customize Consistent use of elements like logos and color can increase brand recognition by 80%. Pick an invoice template incorporating your law firm’s colors, fonts, and logo and customize it with your brand assets. Follow the formula below for task description success: Task (i.e.

Law Firm 52

Law Firm Law Firms Legal Legal 52

MyCase

NOVEMBER 16, 2021

MyCase CEO Jim McGinnis Shares His Thoughts on Our Inaugural Customer Conference. The very first MyCase Customer Conference was held last week and was—by all accounts—a huge success! One of our most popular sessions, led by a panel of MyCase customers, focused on collaborating in a virtual world. Benson Varghese.

Personal Injury 52

Personal Injury Document Management Legal Legal 52

LawTechnologyToday

AUGUST 26, 2022

Our success has helped us shape the investment and acquisition space for legaltech by investing heavily in our partners and acquiring three companies to expand Clio’s capabilities. Ultimately, building these capabilities in-house made the most sense—we determined this would yield the best quality and most seamless solution for our customers.

Law Firm 71

Law Firm Law Firms Legal Technology Solution Technology 71

The Process Street

OCTOBER 10, 2022

Maybe you’ve invested in excellent communications, including the best business VoIP plans. But do your employees have the right skills for success? 80% also say soft skills are increasingly important to company success. 80% also say soft skills are increasingly important to company success. Communication skills.

Human Resources 59

Human Resources Healthcare Construction 59

The Estrin Report

JUNE 1, 2022

Throughout my life, I have developed this art of being able to communicate with anyone at any given time. I love to dig into customer problems and solve them with modern technology. No matter where I move her in class, she communicates with everyone!” I can successfully handle cases from $5 million to $1 billion.

Paralegal Certificate 233

Paralegal Certificate Paralegal Paralegals Drafting 233

The Process Street

MARCH 10, 2022

With the best job description, you can streamline your hiring process because: You communicate to job seekers what you’re looking for in an applicant. Writing promotional material that inspires action in your customers isn’t easy. Customer Service Manager Job Description Template. I sure don’t.

Human Resources 105

Human Resources Technology Education 105

The Process Street

NOVEMBER 17, 2021

It begins with communicating company OKRs for the quarter with context and background information such as: What problems are we facing? Encouraging everyone to share ideas and participate in these discussions creates an environment for effective communication among teams and individuals. Example : Customer Success OKR.

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LegalTalkNetwork

FEBRUARY 6, 2024

It can be broken down like this: Keeping your client in mind as you create workflows, refine communication, and handle your cases makes your client happy—because they’re getting a great customer experience—and makes your work more successful—because happy clients pay their bills and send more business your way.

Legal Services 52

Legal Services Law Firm Law Firms Legal 52

LawTechnologyToday

MAY 11, 2023

Law firms that focus their feedback on invalid leads and ignore successful leads are missing out on growth opportunities. A successful marketing campaign is not only about cutting out what’s not working, but also about doubling down on what is working. to find patterns for success for every future dollar you spend.

Law Firm 59

Law Firm Law Firms Laws Technology 59

The Estrin Report

JANUARY 30, 2023

Every other business bombards its customers with client satisfaction surveys, but, in my experience, few lawyers ever bother at any stage to ask their clients for feedback on the service they received. In the 1960’s, banks finally went from closing at 3:00 pm to being open later every day, nightly, and on weekends.

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Lawyer Lawyers Legal Services Law Firm 245

The Process Street

AUGUST 10, 2022

The greatest threats to BPO, chief among them hidden costs that come with outsourcing, can severely damage a business’s customer push-back and satisfaction rates. This is paramount to good financial health and long-term success for small businesses and can prevent them from running out of money. Improved communication.

Small Business 59

Small Business Contract 59

The Process Street

MAY 21, 2021

The level of success and the results you achieve will directly reflect the performance of your employees. Happy and engaged workers are more likely to feel personally invested in your business, leading them to work harder and smarter; this results in better products and more satisfied customers. Let’s jump right in!

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Human Resources Contract 93