The Process Street

JUNE 14, 2021

79% of marketers state customer experience strategies need to focus on customer retention. Yet, according to McKinsey and Company , there’s too much focus on churn reduction with a lack of consideration on what the customer wants. To do this, you need customer success vectors. Let’s jump to it!

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The Process Street

AUGUST 18, 2021

The customer’s Net Promoter Score (NPS) was in the highest percentile, yet I found myself closing the account. How did we miss this churning customer? I used to work as a technical customer service representative for an environmental testing laboratory. NPS scoring could be failing you, too. Average health.

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Contract 105

The Process Street

JULY 2, 2021

Companies with a customer-centric account health scoring system enjoy a 95% increase in customer retention. To be more customer-centric, you need an account health scorecard that takes a holistic approach to measure your health and your customers’ health. Let’s get started!

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Construction 105

The Process Street

APRIL 10, 2022

Employee engagement is a vital statistic to show the overall health of a business at every level. An “engaged” employee is typically one who is satisfied with their work, motivated to get their tasks done to a high standard, supports the company goals, and is in good health. The reality couldn’t be further from that.

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Human Resources 98

The Process Street

JULY 26, 2021

According to a 2020 Walker study , 86% of buyers will pay more for a better customer experience. Customer experience is a key brand differentiator, and getting it right can determine the difference between success and failure. That is, you’ll learn how to focus on the customer’s experience when using your product.

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Education Technology 126

The Process Street

DECEMBER 7, 2020

With this small but effective tip, I’ve not only taught you how to get more value out of your phone, but I’ve also given you an example of how customer success works. Now, if I was an organization, I’d want to provide this type of value to my customers on a far larger scale – all of the time.

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Contract Education 132

The Fashion Law

APRIL 29, 2021

From a purely branding asset perspective, Pfizer recently launched “its first major rebrand in decades with a new logo, an effort to highlight the company’s shift from a diversified health care giant to one more focused on creating prescription drugs and vaccines that prevent and cure disease,” according to the Wall Street Journal.

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The Process Street

APRIL 27, 2022

But while revenue may be a significant proof point of industry viability, how you approach your customer experience is another metric that gauges the future prosperity of a business. In Aircall’s report, Putting Your Customer First , we found that more than 50% of customers stopped supporting a business after a poor customer experience.

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The Fashion Law

OCTOBER 14, 2021

With stores temporarily shuttered due to government mandates and a striking slump in sales as consumers shifted their shopping priorities in the midst of a global health pandemic, brands accumulated mounting piles of garments and accessories with nowhere to go – and in many cases, the options were largely unattractive.

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Laws Lawyer Lawyers Government 123

The Process Street

JANUARY 4, 2021

I’m sure we’ve all had similar “ abandonment ” experiences when we were kids, but maybe we’ve had some more recently too… Feeling lost, abandoned, and unappreciated is the #1 reason customers move away from products and services and is why 52% of customers will never touch a brand again. Humans are driven by feelings.

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The Process Street

AUGUST 2, 2021

Welcome to the customer success era. In this CS era, business focus is on customer experience. And when it comes to your product, this means to show and let your customer try your offering. In this Process Street article, we identify the 4 key customer success metrics you need to develop your CS functionality.

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Calendaring 105

The Process Street

FEBRUARY 11, 2021

One such significant challenge is customer churn. A rapidly shrinking customer base means reduced profits that can have a severe impact on an organization, especially during a crisis. While you cannot prevent all customers from leaving your company, you certainly can take concrete steps to keep customer churn in control.

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The Process Street

MAY 31, 2021

Research shows that a 5% increase in customer retention rates can boost profits by 55%. With this in mind, when it comes to customer success , it’s important you play your cards right to retain your customers. To help you get started, I’ve put together your essential software stack to execute customer success 2.0.

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The Process Street

APRIL 7, 2024

Conditional logic : Customize workflows with conditional logic based on responses. Custom automated workflows can be made with AI. Manages and administers health and savings accounts (HSAs). Responsive customer support services. Some users express a desire for more extensive customization options.

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Human Resources Project Management Finance Technology 52

The Crime Report

JULY 15, 2022

By the same token, the Bipartisan Safer Communities Act applies a light touch to gun regulations, allowing states to take a wide range of customized approaches. Under the Act, states that opt against adopting such laws can use the incentive funding for crisis intervention measures such as drug, veterans and mental health courts.

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Laws Technology Court Legal 98

The Process Street

OCTOBER 4, 2021

The financial institution wanted to create a department to protect the bank from economic crimes called Know Your Customer (KYC). Alternatively, traffic could have been slow, but a few customers could have made unusually large purchases. The importance of employee wellness, health, & safety. The “people” part is important.

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Human Resources Government Data Management Project Management 114

SCOTUSBlog

NOVEMBER 10, 2021

More surprisingly, the court granted cert in Marietta Memorial Hospital Employee Health Benefit Plan v. DaVita, Inc. , 20-1641 , alleging that the U.S. Courts of Appeals for the 6th and 9th Circuits are split on how to apply the anti-discrimination provisions of the Medicare Secondary Payer Act. Washington , 19-333. relisted after the Oct.

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Contract Manufacturing Court Government 99

The Process Street

FEBRUARY 1, 2021

Simple: they understand their people – both employees and customers. GitLab constantly monitors its employee net promoter score (eNPS), and, if that score is off, has a procedure to probe further. (Hey, you don’t have to be a dad to make dad jokes.). So why should you care about GitLab’s approach to HR?

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Human Resources Education Technology Legal 93

SCOTUSBlog

OCTOBER 27, 2021

Petitioner Melvin Knight argues that although he had multiple IQ tests in the borderline range and a 2012 test that showed him with an IQ of 75, the trial court improperly refused to allow the jury to consider his intellectual disability because that score was not documented before he turned 18. Dignity Health, Inc. Stay safe !

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Court Government Cause of Action Manufacturing 81

Diane Drain

AUGUST 29, 2021

Sometimes these agencies act as middlemen, collecting customers’ delinquent debts—debts that are at least 60 days past due—and remitting them to the original creditor. Collectors may report delinquent debts to credit bureaus to encourage consumers to pay since delinquent debts can seriously damage a consumer’s credit score. .

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Finance Statute Attorney Legal 211

SCOTUSBlog

NOVEMBER 3, 2021

Lacewell , 20-1501 , involving the application to church health plans of New York’s regulation mandating that employer health insurance plans cover abortions, and remanded for further consideration in light of last term’s Fulton v. The court denied review in Dignity Health, Inc. DaVita, Inc. , relisted after the Oct.

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Cause of Action Court Government Immigration 76