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How to Manage a Successful CS Transformation to Be More Customer-Centric

The Process Street

A recent Deloitte study found a mere 30% of respondents stated customer success was a strategic priority by the board of directors. Only 26% reported official business communications to regularly mention customer success. To respond, organizations need to focus on customer success (CS). Wilburn and H.

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Thomson Reuters Spins Off Elite As Independent Company Now Owned By Asset Manager TPG

LawSites

. “The transaction will enable Elite to operate with greater focus, providing additional resources and expertise to accelerate growth and better support its customers as they digitally transform to meet the evolving needs of their clients,” TR said in announcing the sale.

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5 Steps to Apply Deloitte’s Customer Service Delivery Model in SaaS

The Process Street

According to Bain & Company , a mere 5% increase in customer retention can equate to a profit boost of 25%. This is because repeat customers will spend more with your brand – 67% more to be exact. Providing a top-notch customer service allows your business to recoup customer acquisition costs and cultivate a loyal following.

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‘A Coming of Age for Legal Tech’: Exclusive Interview with CEO Jack Newton on Clio’s $1.6B Valuation

LawSites

In special episode of my LawNext podcast recorded ahead of today’s announcement, Clio cofounder and CEO Jack Newton joined me to provide details on the investment, discuss the implications for the company and its customers, and share his thoughts on what this means in the broader context of the rapidly growing legal technology market.

Legal 101
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Kunoor Chopra Joins Cloud Court Advisory Board

The Cloud Court Blog

She has spearheaded the transformation of the legal industry by creating expert led, software powered solutions that provide effective and efficient options to obtain, manage, and perform legal services. Cloud Court is pleased to announce the addition of a new advisor, Kunoor Chopra.

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To Avoid “Woke Washing,” Brands Should Focus on Transformative Branding Instead

The Fashion Law

With the foregoing in mind, how can brands legitimately shoulder responsibility to support or promote societal transformation? Our research introduces the idea of “transformative branding,” which involves companies working with customers, communities and even competitors to co-create brands that lead on both market and social fronts.

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Quick Tips: 10 Microsoft 365 Tools To Transform the Way You Work

Matter365

Rohit Parekh, a practicing lawyer and Vice President of Customer Success at Matter365, tackled this topic in a recent free webinar, “Collaboration in Microsoft 365- Tips and Tricks” with the American Bar Association. What if your law firm could collaborate more efficiently and clean up your Outlook inboxes at the same time?