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How to Manage a Successful CS Transformation to Be More Customer-Centric

The Process Street

A recent Deloitte study found a mere 30% of respondents stated customer success was a strategic priority by the board of directors. The companies leading in customer success are making a customer-centric transition. Only 26% reported official business communications to regularly mention customer success. And why not?

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A South Carolina Legal Technology Case is Likely Headed to the Supreme Court – Why You Should Care

LawTechnologyToday

Public access to court data through automated collection of online court records is a fundamental First Amendment right and it is critical to meaningful access to the United States legal system. The recent ruling in South Carolina State Conference of the NAACP v. While the developments in NAACP v.

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Denver Judges announced for this weekend’s Global Legal Hackathon

LegalTalkNetwork

John Tredennick CEO, Catalyst Repository Systems – John has spoken before more national and international audiences on legal and technology issues than he can remember. In 1995, John created an internal division at the firm offering litigation services and trial consulting. When: February 23-25. Denver, CO 80205.

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Business Risk: The 3 Main Threats to Your Business and How You Can Manage Them

The Process Street

Companies would rather not incur these costs but they’re very difficult to mitigate. .” – The Guardian , 9th of March 2020 Business risk can come out of no where at any time. It was a Tuesday morning and my phone buzzed me out of my groggy, lethargic state, flashing open the above notification. trillion globally.

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December 2020 Updates to the Climate Case Charts

ClimateChange-ClimateLaw

Each month, Arnold & Porter and the Sabin Center for Climate Change Law collect and summarize developments in climate-related litigation, which we also add to our U.S. Third, the court found that BLM used internally inconsistent emission rates. Oil pump, ( Creative Commons ). and non-U.S. FEATURED CASE. At the U.S.

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Customs and Trade News Weekly Snapshot

Customs & International Trade Law

Here is a recap of the latest customs and international trade law news: Customs and Border Protection (CBP) CBP held a Virtual Career Expo on Jan. CBP announced an updated “ ACE Tips for Filing EPA Hydrofluorocarbons (HFCs) ” is now available and provides clarification for an HFC filing. Trade Representative.

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Workforce Planning Essentials for the Remote-Savvy HR Manager

The Process Street

Internal promotions do boost morale, but you need to balance that with what the role requires. Is it a strategic need? Strategic planning focuses on the long-term big picture. It generally encompasses both internal and external factors, with the next 3-5 years in mind. I took the simile too far. Let’s get planning!