The Process Street

OCTOBER 13, 2021

The customer lifecycle begins with awareness and matures to advocacy, from the first interaction with your brand , to an evangelized super-user who raves about and recommends your product to friends, family and associates. Getting customer lifecycle management right can be tough. Let’s dive right in!

Social Media Management 111

Social Media Management Contract 111

The Process Street

SEPTEMBER 6, 2021

Bora Lee is the Manager of Customer Enablement at ChurnZero. She is passionate about helping customer success teams succeed by crafting big-picture strategies executed through automated, streamlined processes that put the right data in front of the right customer at exactly the right time.

Calendaring 116

Calendaring Education 116

LawSites

MAY 10, 2022

SirionLabs , a global provider of AI-powered contract lifecycle management (CLM) software for large enterprises, has raised $85 million in Series D funding, bringing its total raise since its founding in 2012 to $157 million. Read more about SirionOne on LawNext Legal Tech Directory.]. Gearing Up to Go Public.

Contract 52

Contract Technology Drafting Education 52

MyCase

DECEMBER 1, 2021

One of the biggest challenges lawyers faced during the start of the pandemic was making sure everyone had access to the technology and software necessary to be productive when working remotely. . A large part of their success involved introducing legal software into their law practices. Tom Addair, Addair Law.

Work From Home 52

Work From Home Law Firm Law Firms Legal Technology Solution 52

The Process Street

JULY 26, 2021

According to a 2020 Walker study , 86% of buyers will pay more for a better customer experience. Customer experience is a key brand differentiator, and getting it right can determine the difference between success and failure. That is, you’ll learn how to focus on the customer’s experience when using your product.

Education 126

Education Technology 126

The Process Street

MAY 31, 2021

Research shows that a 5% increase in customer retention rates can boost profits by 55%. With this in mind, when it comes to customer success , it’s important you play your cards right to retain your customers. To help you get started, I’ve put together your essential software stack to execute customer success 2.0.

Human Resources 105

Human Resources Litigation Litigating Legal 105

LawSites

MARCH 23, 2023

With an aligned mission to remove complexity and barriers from the eDiscovery process, the integration of LIGL onto the Reveal 11 platform is a win-win for our collective teams and the clients that will benefit from our technology stack,” said Wendell Jisa, Reveal’s founder and CEO. Read more from DISCO.

eDiscovery 54

eDiscovery Document Review Legal Technology Solution Contract 54