How to Have a Customer Health Score Beyond Just NPS (Which We Know 46% of You Use!)
The Process Street
MAY 17, 2021
According to a study by Gartner, 88% of Account Managers (CSMs) think they can grow by delivering a great service, which is reflected in your customer health score measures. The measure determines an account’s wellbeing using qualitative measures. Your aim : To use your customer health score measures as a pulse for your accounts.
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