The Process Street

JUNE 14, 2021

79% of marketers state customer experience strategies need to focus on customer retention. Yet, according to McKinsey and Company , there’s too much focus on churn reduction with a lack of consideration on what the customer wants. To do this, you need customer success vectors. Let’s jump to it!

Technology 95

Technology Construction 95

The Process Street

JUNE 21, 2021

A recent Deloitte study found a mere 30% of respondents stated customer success was a strategic priority by the board of directors. Only 26% reported official business communications to regularly mention customer success. To respond, organizations need to focus on customer success (CS). Wilburn and H.

Technology 105

Technology 105

The Process Street

JULY 26, 2021

According to a 2020 Walker study , 86% of buyers will pay more for a better customer experience. Customer experience is a key brand differentiator, and getting it right can determine the difference between success and failure. That is, you’ll learn how to focus on the customer’s experience when using your product.

Education 126

Education Technology 126

The Process Street

AUGUST 2, 2021

Welcome to the customer success era. In this CS era, business focus is on customer experience. And when it comes to your product, this means to show and let your customer try your offering. In this Process Street article, we identify the 4 key customer success metrics you need to develop your CS functionality.

Calendaring 105

Calendaring 105

The Process Street

JULY 2, 2021

Companies with a customer-centric account health scoring system enjoy a 95% increase in customer retention. To be more customer-centric, you need an account health scorecard that takes a holistic approach to measure your health and your customers’ health. Why you need an account health scorecard.

Construction 105

Construction 105