customers 
NCBA Law Practice Management Blog
APRIL 7, 2024
Whenever I talk to law firms about employing automation for customer service – especially in the context of law firm intake – the attorneys usually push back by saying that they don’t want to automate anything, since they prefer ‘high touch’ customer service.
JURIST
JUNE 10, 2023
Judge John Dorsey of the United States Bankruptcy Court District of Delaware rejected in part and ruled in favor in part of a motion Friday by bankrupt cryptocurrency trading company FTX’s debtors and the Official Committee of Unsecured Creditors requesting the company’s customer list stay private.
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JURIST
APRIL 22, 2023
Filed in the Federal Court of Australia, the lawsuit accuses Optus of violating fundamental privacy principles and breaching its duty of care to its customers. The suit claims that the company “failed to protect, or take reasonable steps to protect, the personal information of its current and former customers.”
Above The Law
MARCH 6, 2024
Until nearly every member of our society can self-assess effectively enough to determine whether they themselves are the problem, all of us will be stuck with a steadily worsening customer experience. The post The American Economy: An Evolutionary Arms Race Between Greedy Corporations And Karen Customers appeared first on Above the Law.
Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley
In today's, your customers will be not only your biggest advocates but also your biggest critics. However, negative feedback can offer actionable insights to build a stronger product and customer experience. Tune into the webinar to learn: What specific channels do customers go for feedback. What should you not say?
Above The Law
JANUARY 24, 2024
The post Customizing AI To Specific Legal Practice Areas appeared first on Above the Law. To develop genuinely equitable AI-driven solutions, the responsible use of AI requires due diligence and commitment to fairness.
The Process Street
AUGUST 22, 2023
When it comes to exemplifying our core value of continuous improvement, our Customer Success Manager Gustavo Amaral is at the forefront. Being highly skilled both in workflow creation and customer service makes Gustavo the perfect asset to our company. Thanks to the skills I acquired (dealing with customers, running meetings, etc.),
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business.
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Therefore it is imperative that leaders at these organizations take necessary steps to protect their customers, including their sensitive information. How to leverage technology to protect your customers’ private information. The value of the personally identifiable information (PII) you collect.
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Learn how to customize and choose the right automated billing software for your firm. In this guide to legal billing, we uncover what it takes to create an efficient billing process that optimizes your time while improving the accuracy of your billing.
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