Wednesday, March 9, 2022

Quality Program Results in Case Processing Improvement


From the US Federal Court News on March 8, 2022.

“On March 3, the Clerk’s Office" for the Court of Appeals Federal Circuit in Washington DC was recognized for its innovation when it received an award and certification from the American Society for Quality (ASQ) Government Division, an organization that objectively evaluates the quality of government operations.”

Our Clerk’s Office is the first government entity to achieve this certification, which makes it the standard which other government organizations, especially other court offices, can look to as the benchmark for exceptional performance,” said Chief Judge Kimberly A. Moore, of the Federal Circuit. “We take great pride in the accomplishments of our Clerk’s Office”



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“Case filings are being processed more efficiently than ever in the U.S. Court of Appeals for the Federal Circuit, thanks to several procedural improvements made by the Clerk’s Office. The court’s administrative arm effectively cut the case processing time for submitted documents and filings in half, while also increasing the accuracy of how documents are submitted to the court to as high as 95 percent, up 13 percent since the improvements were made.”

“It’s easy to self-evaluate and make assumptions that all is going well. It’s much harder to commit to having an independent party come in and audit your workplace and tell you what you’re doing right and what you could improve upon,” said Chief Deputy Clerk Jarrett B. Perlow. “But it’s a critical step if we are serious as an office and as a court to provide the highest level of service to the court and to the public.”

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To learn more, a webinar is being presented on the project by Mr. Perlow from 11:00 AM CST to Noon on Wednesday, March 23, 2022.

The webinar web page with registration information is available at: https://my.asq.org/communities/events/item/155/60/3896


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