Building a Solid Relationship With Clients Throughout the Client Journey
Attorney at Work
AUGUST 16, 2022
You can prepare a dynamite brief or brilliant estate plan, but if the client journey is difficult, your client still may not be happy. After 15 months in progress, our new custom home was completed recently. As one might expect, between COVID-19, supply chain issues and labor shortages, all did not go smoothly. I’m no house-building novice — this is the eighth home we’ve built — so I understand that things don’t always go as planned and I know it’s not always the contractor’s fault.
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